Terms and Conditions
These terms and conditions were written by the company Green Basket, Gupta and apply exclusively to the online store www.greenbasket.ch
1. Scope of application
The General Terms and Conditions of Business ("GTC - Online Shop") apply to all legal transactions concluded via the online store www.greenbasket.ch (hereinafter referred to as "Online Shop"). Greenbasket reserves the right to amend these GTC at any time. In each case, the version valid at the time of the order is authoritative.
The offer is directed to natural customers with domicile or legal customers with domicile in Switzerland or Liechtenstein. Deliveries will only be made to addresses in Switzerland or Liechtenstein.
The offer is valid as long as it is visible in the online store and/or stocks last. Price and product range changes are possible at any time. The images shown in advertising, brochures, in the online store, etc., as well as all information on the products (list of ingredients, nutritional information, food facts, allergy information, etc.) are for illustrative purposes and are not binding. The specific information on the product packaging is authoritative.
3. Products and Prices
Greenbasket can set the prices freely and change them at any time. When ordering, the price published on the website is decisive. If prices have been published in error, Greenbasket reserves the right to inform the buyer before shipment in order to agree on a price correction or cancel the order.
Prices are quoted by default in CHF. Conversion rates are generated automatically.
The shipping and packaging costs are calculated and shown separately from the quoted price. Any cash on delivery charges of the selected logistics partner are entirely at the expense of the customer.
3.1. Discount Code and Sale Products
Products that have been discounted can only be returned if their best before date is still valid on the day of return and this product is unopened in its original packaging.
A discount code can only be used once at checkout. If the purchase has already been completed, the code cannot be applied subsequently.
Discounts are not cumulative.
4. Information provided
Greenbasket strives to keep the published data in the online store current and correct. However, delivery delays may occur due to production/delivery bottlenecks and sales via other channels. Therefore, all information regarding availability and delivery time is without guarantee and may change at any time.
Greenbasket assumes no responsibility for the accuracy or timeliness of information provided by other manufacturers, even if they have been carefully researched.
5. Conclusion of contract
The purchase contract is concluded by sending (online) the order and its acceptance by Greenbasket.ch.
The prerequisite for a valid purchase contract is the complete and truthful completion of the order form provided on the Internet and the acceptance of the General Terms and Conditions of Business (GTC - Online Shop).
Greenbasket confirms the receipt of the order with an automatically generated order confirmation via e-mail. This confirmation merely indicates to the customer that the order has been received and that the purchase contract has been concluded under the condition of delivery and correct pricing.
6. Terms of delivery and collection
6.1 Availability and Delivery
Products marked as "available" are usually delivered within 2-5 working days from the time the order is received. If a product is out of stock or incorrectly marked as "available", the customer will be informed by e-mail or telephone and a new provisional delivery date will be agreed upon. Greenbasket strives for a quick re-delivery and will send backorders without additional shipping costs.
If an item is no longer available and can no longer be procured or produced by Greenbasket.ch, Greenbasket can withdraw from the contract, but must refund the customer in full any payments already made for the product in question.
If Greenbasket.ch is not able to provide or ship the articles within 60 calendar days of receipt of the order, the customer has the right to withdraw from the contract. Payments already made by the buyer to Greenbasket.ch for the product in question will be fully refunded. There are no further claims against Greenbasket.ch
If additional shipping costs are incurred due to an incorrect delivery address or incorrect address data, these costs shall be borne in full by the buyer.
Unless otherwise agreed, Greenbasket.ch ships national and international orders.
6.2 Delivery Costs
If the customer does a purchase above CHF 49*, the delivery costs will be free all over Switzerland.
All purchases under 49 must include delivery costs.
Frozen Products: CHF 2.90 for first product then 0.60CHF/product
- CHF 0.05 - CHF 10: Delivery Cost will be: 7.90
- CHF 10.05 - CHF 25: Delivery Cost will be 5.90
- CHF 25.05 - CHF 49: Delivery Cost will be 4.90
The shipping costs. for the frozen goods will be added to the total amount of the order in any case.
6.3 Additional Terms for Delivery
If the customer does not accept the goods delivered by the supplier within the agreed or indicated delivery time, Greenbasket.ch may withdraw from the contract, cancel the order and charge the customer a handling fee of 15%, but at least minimum of CHF 15.
6.4 Returns & Refunds
After receipt of the order, the goods must be checked immediately. If a product arrives damaged or spoiled, it must be reported to Green Basket within 24 hours. After this time, Green Basket reserves the right to reject the complaint.
In case of return of one or more products, the delivery costs will be charged to the customer, Green Basket can arrange the return transport for the customer.
In case of a return or complaint, Green Basket will initiate a replacement delivery or send the customer a voucher with the value of the damaged/missing or returned product. Green Basket does not trigger refunds, you will receive the amount in the form of a voucher.
7. Obligation to check
The delivered or collected products must be checked by the buyer immediately after acceptance for completeness, correctness and for delivery damages. If there is a defect, this must be reported to Greenbasket within 7 calendar days and the product must be in its original condition for return
8. No sale to minors:
The sale of alcoholic drinks to young people under 16 and the sale of spirits to minors under 18 is strictly prohibited by law in Switzerland. By placing an order on www.clicktoshop.ch, the customer accepts these provisions and confirms that he is authorized to make the purchase. GREENBASKET.CH accepts no liability for illegal activity.
9. Warranty conditions and services
Greenbasket.ch distributes food & other products from other manufacturers. Greenbasket.ch has no influence on the durability and functionality of the food & other products and the warranty of other manufacturers. Therefore, the guarantee details of the manufacturers apply, provided that they are valid in Switzerland.
In all other respects, the Swiss statutory warranty provisions pursuant to Art. 197 et seq. OR.
A warranty claim can only be asserted by the customer upon presentation of the sales contract including a valid order form.
There is no warranty claim for damage caused by improper handling or defects that are due to external influences. These could be, for example, damage caused by the elements, moisture, fall and impact damage or damage caused by modifications.
Greenbasket.ch can provide the warranty service by replacing the product as good as new.
10. Liability and exclusion of liability
Greenbasket is only liable for the warranty services listed under point 8. Any further liability is excluded, in particular liability for damages that have not occurred to the products themselves. This can be indirect and consequential damages such as loss of profit, unrealized savings, or damages resulting from delay in delivery. Furthermore Greenbasket.ch is not liable for damages caused by improper storage.
The invoice for goods is to be paid in the currency indicated therein and immediately upon or after sending the order. The following means of payment are accepted in the online store: Twint, bank transfer in advance, Credit Card, SwissBilling (which has to be paid in 30 days from date of purchase). In case of the payment method "E-Banking" the goods will be retained until the payment is received. In this case, the payment must be received within 14 working days on the bank account indicated in the automatic order confirmation, otherwise Greenbasket can withdraw from the contract and charge the customer a handling fee of 15%, but at least CHF 15.
12. Application of law and place of jurisdiction
The relationship between Greenbasket.ch and its customers is governed exclusively by Swiss law. Place of jurisdiction is Zurich.